This unit describes the skills and knowledge required to develop and implement an action plan for complex case management based on existing goal directed plans that address predetermined needs.  Workers at this level will demonstrate autonomy, well-developed judgement, adaptability and responsibility and are typically already experienced in working intensively with clients requiring support.

This unit applies to work in a range of health and community service sector contexts.  

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - implemented case management practice for 3 complex cases involving people with a diverse range of issues, goals and barriers.Students will also be expected to demonstrate the following knowledge: - case management practice and approaches; - case management models and practices literature and current literature in area of practice; - current national standards for practice of case management; - wide range of services and resources available to clients; - components of service delivery system; - funding processes and bodies related to provision of relevant services and resources; - characteristics and needs of identified client population; - nature and significance of service setting; - legal and ethical considerations relevant to case management and how these are applied in organisations and individual practice; - documentation requirements and practices; - complex case management processes; - complex client needs, and; - barriers that may restrict client's ability to meet identified goals.

Where to next?

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