CHCCCS016 - Respond to client needs

Unit code: CHCCCS016 | Study level: TAFE

Credit points

N/A

Location

City King St

Footscray Nicholson

Industry

Werribee

Prerequisites

N/A

Overview

This unit describes the skills and knowledge required to respond holistically to client needs. Clients may have a range of issues outside and in addition to the area of immediate focus or expertise of the worker and their organisation. The unit applies to workers in a range of community services contexts who provide person-centred support to clients.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit’s learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

responded holistically to the needs of at least 5 clients.

Students will also be expected to demonstrate the following knowledge:

legal and ethical considerations for working with clients and how these are applied in an organisation and individual practice;
organisation policies and procedures;
identification of the impact of, and interrelationships between issues relating to: physical health; mental health; child protection; domestic violence; disability; homelessness; unemployment; financial; alcohol and other drugs (AOD); trauma; culture and religion, and;
organisation requirements and referral options for working with people experiencing issues related to: physical health; mental health; child protection; domestic violence; disability; homelessness; unemployment; AOD and trauma.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the Polytechnic and/or via the Polytechnic e-learning system.