This unit describes the skills and knowledge required to manage employee and industrial relations matters in an organisation. It involves developing and implementing employee and industrial relations policies and plans and managing conflict resolution negotiations.

It applies to those who are authorised to oversee industrial relations and manage conflict and grievances in an organisation. They will have a sound theoretical knowledge base in human resources management and industrial relations as well as current knowledge of industrial relations trends and legislation.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - analyse organisational documentation to determine long-term employee relations objectives and current employee relations performance; - collaborate with others to develop and review industrial relations policies and plans; - develop implementation and contingency plans for industrial relations policies; - identify the skills and knowledge needed to implement the plan and organise training and development for self and staff; - document and communicate strategies and procedures for eliminating and dealing with grievances and disputes; - train others in conflict-resolution techniques, and; - manage industrial relations conflicts, including advocating the organisation's position during negotiations and documenting, implementing and following up agreements.Students will also be expected to demonstrate the following knowledge: - explain relevant industrial relations legislation or regulations; - summarise enterprise and workplace bargaining processes; - summarise key entities in the current Australian industrial relations system, including courts and tribunals, trade unions and employer bodies, and; - identify sources of expert advice.

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