This unit describes the skills and knowledge required to communicate and implement industrial relations policies and procedures to effectively represent organisations/employers. It applies to individuals who work in support positions, assisting others in dealing with industrial relations conflicts and issues.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - locate information required to identify relevant legislation, agreements, policies and procedures in relation to industrial matters; - use effective communication techniques to support the resolution of workplace grievances and conflicts; - provide accurate written and oral advice about industrial matters, and; - use strategies to monitor and gather feedback on the implementation of industrial relations policies and procedures.Students will also be expected to demonstrate the following knowledge: - outline relevant industrial relations policies and procedures; - summarise grievance resolution policy and procedures; - describe relevant legislation, codes of practice and national standards; - describe the relevant state/territory and federal industrial relations systems, and; - identify sources of expert advice.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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