This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.  It applies to individuals working at a managerial level who facilitate work teams and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - use leadership techniques and strategies to facilitate team cohesion and work outcomes; - encouraging and fostering shared understanding of purpose, roles and responsibilities; - identifying and resolving problems; - providing feedback to encourage, value and reward others; - modelling desired behaviour and practices; - develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities; - establish processes to address issues and resolve performance issues; - support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed; - develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders; - communicate effectively with a range of stakeholders about team performance plans and team performance; - facilitate two-way flow of information between team and management relevant to team performance, and; - evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.Students will also be expected to demonstrate the following knowledge: - explain how group dynamics can support or hinder team performance; - outline strategies that can support team cohesion, participation and performance; - explain strategies for gaining consensus, and; - explain issue resolution strategies.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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