This unit describes the skills and knowledge required to effectively identify, select and use available methods of digital communication in a workplace context. These methods may include email, instant messaging and other similar platforms.

The unit applies to those who use digital technology to communicate with relevant stakeholders. This will be particularly relevant to individuals in teams that work remotely. The individual will use a limited range of practical skills and fundamental knowledge in a defined context under direct supervision or with limited individual responsibility.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:
BSBTEC202

Assessment

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: *on four occasions send digital communications *on four occasions receive and process digital communications. In the course of the above, the candidate must: *follow organisational and technology provider requirements when communicating electronically across multiple digital applications, including in relation to security of communications *follow organisational policy and procedures when managing all aspects of digital communication, including by storing, filing, archiving, and deleting inbound communications *communicate electronically with targeted groups of colleagues, clients or similar as relevant to organisation. Students will also be expected to demonstrate the following knowledge: *existing and emerging methods of digital communication, including strengths and limitations *idustry practice relating to digital communication etiquette in a workplace setting *commercial sensitivities in relation to knowledge management *organisational policies and procedures relating to the use of digital communication *security levels and filters for digital communications.

Where to next?

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