This unit describes the skills and knowledge required to gather, organise, analyse and present workplace information using available systems and sources. This includes identifying research requirements and sources of information, applying information to a set of facts, evaluating the quality and reliability of the information, and preparing and producing reports.

It applies to individuals in roles in which they are required to apply their broad knowledge of the work environment to analysis and research tasks, evaluate information from a variety of sources and apply solutions to a range of predictable and unpredictable problems.

No licensing, legislation or certification requirements apply to this unit at the time of publication.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - identify research requirements and objectives; - gather, organise and present research information; - communicate effectively with research stakeholders to clarify requirements; - maintain and handle information and documents systematically and securely; - preparing reports on research findings including: recommendations based on the analysis of research information, clear and justified assumptions and conclusions, and use of efficient and reliable research methods, and; - analyse, evaluate and interpret research information to support organisational activities. Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.Students will also be expected to demonstrate the following knowledge: - Key features of organisational policies and procedures relating to: the access of digital information, the storage/transmission of information, and legal and ethical obligations relating to workplace information; - key concepts related to research and analysis including reliability and validity, and; - key features of research processes and strategies to identify new sources (online and print) of information and efficient and effective use.

Where to next?

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