This unit describes the performance outcomes, skills and knowledge required to manage quality within projects. It covers determining quality requirements, implementing quality assurance processes, and using review and evaluation to make quality improvements in current and future projects.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - literacy skills to develop quality objectives and criteria; - communication and leadership skills to motivate staff, convey expectations and ensure outcomes are met; - analytical skills to monitor achievement of project outcomes against quality criteria, and; - coaching and mentoring skills to boost performance. Students will also be expected to demonstrate the following knowledge: - quality management theory, techniques, tools and methodologies; - roles and responsibilities in project management; - methods for managing and improving performance; - relevant legislation codes and national standards: - award and enterprise agreements and industrial instruments; - industry codes of practice, and; - legislation from all levels of government that affects business operation, especially in regard to occupational health and safety and environmental issues, equal opportunity, industrial relations and anti-discrimination.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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