This unit describes the skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.  It applies to individuals who manage people. It covers work allocation and the methods to review performance, reward excellence and provide feedback where there is a need for improvement.  The unit makes the link between performance management and performance development, and reinforces both functions as a key requirement for effective managers.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - consult with relevant stakeholders to identify work requirements, performance standards and agreed performance indicators; - develop work plans and allocate work to achieve outcomes efficiently and within organisational and legal requirements; - monitor, evaluate and provide feedback on performance and provide coaching or training, as needed; - reinforce excellence in performance through recognition and continuous feedback; - seek assistance from human resources specialists where appropriate, and; - keep records and documentation in accordance with the organisational performance management system.Students will also be expected to demonstrate the following knowledge: - outline relevant legislative and regulatory requirements; - outline relevant awards and certified agreements; - explain performance measurement systems utilised within the organisation; - explain unlawful dismissal rules and due process, and; - describe staff development options and information.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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