Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.
Students will be expected to demonstrate the following required skills:
- use basic and advanced features of an ILMS to locate information resources for customers;
- conduct basic and advanced online catalogue searches;
- provide information to customers in a courteous and helpful manner;
- source and evaluate information regarding current industry trends in relation to ILMS, and;
- evaluate functionality of an ILMS and make recommendations regarding new systems, upgrades and add-ons.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.Students will also be expected to demonstrate the following knowledge:
- describe basic operation of automated library management systems, including interrelation between cataloguing, circulation, online catalogue and acquisitions modules;
- describe basic and advanced features of automated library management systems, including customer self-service systems and associated technologies;
- discuss implications of relevant workplace policies and procedures in relation to lending and interlibrary loans;
- describe procedures for document delivery modules;
- describe procedures for handling money and security;
- discuss best practice customer service policies and procedures, and;
- analyse impact of relevant legislation on provision of library and information services.