This unit describes the skills and knowledge required to establish the information needs of customers, and then search external and networked sources to meet those needs. It applies to individuals working in frontline information services roles within established guidelines and under general supervision in library and information services contexts. They may be working in public, school, medical, law, business, or academic libraries. Work relates to information requests that cannot be satisfied from sources within the organisation.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - communicate effectively and efficiently with customers; - apply well-developed information literacy skills; - use external sources and bibliographic tools, including electronic sources, to obtain different types of information, and; - search external sources effectively to meet a range of different information needs.Students will also be expected to demonstrate the following knowledge: - describe components of bibliographic records; - identify and discuss copyright, moral rights and intellectual property legislation and issues of interlibrary loans and document supply; - evaluate document delivery services and options, including for electronic formats; - identify external sources of information; - analyse information services networks that facilitate access to external sources; - locate and reference interlibrary lending policies and standards, such as the Australian Interlibrary Resource Sharing (ILRS) code; - evaluate range of available information sources for print and electronic materials; - evaluate range of available interlibrary lending networks and document delivery services and organisations, and; - discuss and compare search strategies for external and networked sources.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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