This unit describes the skills and knowledge required to help customers obtain information they need, that can be found in readily accessible sources. It applies to individuals working in frontline information services roles in any industry sector. They may be working in library and information services organisations, records management units, government departments, tourist information centres or community advisory organisations. These roles are undertaken within established guidelines under general supervision.
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This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.
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