This unit describes the skills and knowledge required to process loan transactions and respond to circulation and lending enquiries from customers.  It applies to individuals working under supervision within established policies and procedures, in frontline library and information services roles.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - apply knowledge of circulation services processing and procedures to complete several customer transactions and/or enquiries; - process loans and returns within required time constraints and according to procedures, and; - communicate courteously and effectively with customers.Students will also be expected to demonstrate the following knowledge: - outline important features of circulation systems and technology in different industry contexts; - describe relevant systems, policies and procedures for: customer service; handling money and security; inter-library loans and lending; pre-paid services; - describe key principles underpinning operation of manual and automated circulation systems, including self-service systems, and; - discuss security protocols for: clients; money; staff; theft; vandalism.

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