This unit describes the skills and knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and other key stakeholders. It applies to managers and leaders who are required to identify, analyse, synthesise and act on information from a range of sources, and who deal with unpredictable problems as part of their job role. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - review organisational policies to determine information that may be subject to confidentiality; - negotiate and present persuasively; - identify relevant stakeholder groups; - communicate clearly with key stakeholders to position the business to best effect including listening actively, understanding the information needs of others and adapting communication to suit the audience; - prepare for, participate in, and lead meetings to obtain outcomes, and; - prepare and make presentations to groups of people including: - identifying suitable fora for presentations; - presenting reliable information; - designing the presentation to meet the needs of the audience, and; - answering questions clearly and concisely. Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.Students will also be expected to demonstrate the following knowledge: - key industry, media and government organisations, events and communication channels that are relevant to the organisation; - key principles of cross-cultural communication; - key features of various techniques for negotiation, mediation, conflict resolution and incident de-escalation; - key features of structured and inclusive meeting procedures; - key features of relevant organisational objectives, and; - key features of relevant organisational policies and procedures, including in relation to the confidentiality of information.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.