This unit covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace.  It includes identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes.

It applies to managers who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:
BSBLDR511

Assessment

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - conduct an analysis to identify own emotional strengths, weaknesses, stressors, emotional states and triggers, incorporating feedback from others; - identify workplace situations and environments that may trigger an emotional response; - model behaviours that demonstrate management of emotions; - recognise the impact that cultural behaviours and beliefs may have on workplace interactions; - recognise and respond to the emotional states of others; - use emotional intelligence of self and others to enhance team performance, and; - promote the development of emotional intelligence in others. Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.Students will also be expected to demonstrate the following knowledge: - key features of emotional intelligence principles and strategies; - key elements of the relationship between emotionally effective people and the attainment of business objectives; - key strategies for communicating with a diverse workforce which has varying cultural expressions of emotion, and; - key features of emotional intelligence in the context of building workplace relationships.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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