This unit describes the skills and knowledge required to lead and manage effective workplace relationships. It applies to individuals in leadership or management who have a prominent role in establishing and managing processes and procedures to support workplace relationships taking into account the organisation's values, goals and cultural diversity. At this level work will normally be carried out within complex and diverse methods and procedures, which require the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.

Unit details

Location:
Footscray Nicholson
Industry
Study level:
Vocational and further education (TAFE)
Unit code:
BSBLDR502

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Assessment

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - develop and/or implement processes to manage ideas and information; - establish and/or implement policies to ensure that the organisation's cultural diversity and ethical values are adhered to; - provide leadership through own behaviour including: professional conduct that promotes trust with internal and external contacts and adjusting own interpersonal communication style to meet the organisation's cultural diversity and ethical environment; - plan for, and manage, the use of networks to support identifiable outcomes for the team and the organisation, and; - develop and/or implement processes and systems to manage difficulties. Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.Students will also be expected to demonstrate the following knowledge: - explain how systems, policies and procedures can support the development of effective work relationships focusing on interpersonal styles, communications, consultation, cultural and social sensitivity, networking and conflict resolution, and; - outline legislation relevant to managing effective workplace relationships.

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