This unit covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace.  It includes identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes.  It applies to managers who identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - identify the impact of own emotions on others by identifying own emotional strengths and weaknesses, stressors, emotional states and triggers and gathering feedback from others; - model behaviours that demonstrate management of emotions, and; - recognise and respond to the emotional states of others promote the development of emotional intelligence in others.Students will also be expected to demonstrate the following knowledge: - explain emotional intelligence principles and strategies; - describe the relationship between emotionally effective people and the attainment of business objectives; - explain how to communicate with a diverse workforce which has varying cultural expressions of emotion, and; - explain the use of emotional intelligence in the context of building workplace relationships.

Where to next?

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