This unit identifies the behaviours, skills and knowledge required to lead a diverse workforce. It covers identifying, analysing and engaging with a diverse workforce to maximise the benefit of diversity to the organisation. The unit applies to supervisors, team leaders, new and emerging managers who lead within a diverse workforce environment and exercise discretion and autonomy within a structured business context.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - identify diversity within a team based workforce and outline opportunities and barriers to inclusive engagement of individuals; - promote the benefits of diversity within the workplace and identify the business benefits of incorporating diversity into planning and operations; - demonstrate communication style and methods that encourage inclusion identifying and compensating for own bias and assumptions; - develop work plans that integrate a diverse workforce, adjusting plans and operations to meet legislation, regulations and policy, and; - structure continuous feedback and review processes into team activities. Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.Students will also be expected to demonstrate the following knowledge: - outline legislation, regulation and business policy and procedures relevant to diversity in the workplace; - explain the origins and types of diverse groups/persons in the workplace; - give examples of strategies, tools and techniques for integrating and engaging a diverse workforce; - explain the potential impacts of gender, race, age, disability, sexual orientation, form of work engagement and flexible work arrangement on workforce engagement, and; - identify benefits to business of having a diverse workforce and barriers to inclusive engagement.

Where to next?

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