BSBLDR402 - Lead effective workplace relationships

Unit code: BSBLDR402 | Study level: TAFE
Footscray Nicholson
St Albans


This unit defines skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.  This unit applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry or community context.


For Melbourne campuses

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit’s learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following performance criteria:

  • access and analyse information to achieve planned outcomes;
  • apply techniques for resolving problems and conflicts and dealing with poor performance within organisational and legislative requirements;
  • review and improve workplace outcomes in consultation with relevant personnel;
  • adjust interpersonal style and communications to respond to cultural and social diversity;
  • apply relationship management and communication skills with a range of people;
  • demonstrate integrity, respect, empathy and cultural sensitivity and promote trust;
  • forge effective relationships with internal and/or external people and help to maintain these networks;
  • encourage participation and foster contribution of and respect for ideas and feedback, and;
  • provide support to colleagues to resolve difficulties.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the Polytechnic and/or via the Polytechnic e-learning system.

As part of a course

This unit is studied as part of the following course(s):

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