This unit (BSBLDR401) describes the skills and knowledge required to communicate effectively as a workplace leader, including understanding the context, choosing methods of communication to suit the audience, and following up. This unit applies to managers, supervisors and team leaders required to communicate with other persons within the workplace. Communication skills cover a range of methods and contexts within principally structured environments.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - identify the context for communication and adjust approach and responses accordingly; - create and present clear messages choosing method and mode appropriate to the audience and context undertake effective two-way communication from the perspective of a team leader, and; - identify and record actions required as a result of communication and follow-up in a timely manner. Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.Students will also be expected to demonstrate the following knowledge: - list effective management communication characteristics; - describe a range of electronic and non-electronic communication methods, including situations where they would or would not be used; - describe the characteristics of effective listening techniques; - explain feedback process and methods; - identify team leadership communication responsibilities; - explain barriers to communication in a workplace context; - describe verbal and non-verbal communication characteristics, and; - explain the impact of legislation and organisational policies on workplace communication.

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