This unit describes the skills and knowledge required to design and develop business documents using complex technical features of word processing software. It applies to individuals who work in a range of business environments and have skills which may be applied in the provision of administrative support within an enterprise, or by technical/knowledge experts responsible for producing their own word processed documents.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - follow organisational and safe work practices; - adhere to organisational requirements; - adhere to task requirements when producing complex documents; - resolve issues by referring to user documentation and online help; - use appropriate data storage options; - apply knowledge of complex operation and functions of industry software applications, and; - communicate with relevant personal. Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.Students will also be expected to demonstrate the following knowledge: - outline various formatting styles and their effect on formatting, readability and appearance of documents; - explain organisational requirements for ergonomics, work periods and breaks, and conservation techniques, and; - describe purpose and contents of an organisational style guide.

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