This unit describes the skills and knowledge required to send, receive and manage electronic mail (email), as well as collaborate online using chat rooms, intranets and instant messaging.  It applies to individuals who use business technology to perform a range of routine tasks to communicate with co-workers, customers or others. The individual will use a limited range of practical skills and fundamental knowledge in a defined context under direct supervision or with limited individual responsibility.

Unit details

Location:
Study level:
Vocational and further education (TAFE)
Unit code:
BSBITU203

Assessment

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - follow organisational and service provider requirements when communicating electronically; - follow organisational policy and procedures when managing all aspects of electronic communication; - comply with netiquette; - collaborate in accordance with agreed parameters for electronic communication, and; - identify most appropriate software applications. Students will also be expected to demonstrate the following knowledge: - identify different methods of electronic communication; - outline key provisions of relevant legislation that affect aspects of business operations, and; - outline relevant organisation policies and procedures.

Where to next?

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