BSBINS508 - Research and analyse information to meet library customer needs
Overview
This unit describes the skills and knowledge required to provide customers with access to, and an analysis of, diverse and complex sources of information.The unit applies to individuals working in public, corporate or institutional libraries, record management units, government departments, tourist information centres, community advisory organisations or other library and information services contexts. These individuals respond to complex information needs, working autonomously and consulting relevant stakeholders.
Assessment
For Melbourne campuses
Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each unit’s learning outcomes & performance criteria requirements, incl the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.
Students will be expected to demonstrate the following required skills:
*provide service to six customers, including:
- analysing customer needs
- implementing location strategy
- reviewing quality of service.
In the course of the above, the candidate must:
*conduct reference interview
*analyse information to ensure suitability to meet customer needs
*apply knowledge of the organisation’s reference, research and general collections
*apply knowledge of types and scope of databases and other accessible reference tools
*demonstrate effective interviewing, communication and negotiation with customers about information needs
*use a range of information sources and tools.
Students will also be expected to demonstrate the following knowledge:
*scope and range of information sources available
*techniques for searching and retrieving information from a range of sources
*strategies for obtaining information from external agencies or specialist organisations
*range of available delivery options for presentation of information resources
*legal considerations relating to accessing information sources
*protocols associated with culturally sensitive material, including Aboriginal or Torres Strait Islander cultural material.
Required reading
The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the Polytechnic and/or via the Polytechnic e-learning system.
As part of a course
This unit is not compulsory for any specific course. Depending on the course you study, this unit may be taken as an elective.