This unit describes the skills and knowledge required to organise training for others for an information or knowledge management system and to manage the use of the system.  It applies to individuals who are responsible for seeing that key information and corporate knowledge are retained, accessible to others and improve business outcomes.  The unit applies to information or knowledge management systems which comprise policies, protocols, procedures and practices to manage information or knowledge within the organisation and among relevant stakeholders.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - identify learning needs and plan and implement learning activities to enable personnel to use information or knowledge management system; - providing human, financial and physical resources as required; - use of coaching, mentoring, information sessions, workshops, training programs and e-learning as appropriate; - monitor performance and address issues and contingencies as they arise; - accessing technical specialists as required; - correct application of policies and procedures for the information or knowledge management system; - alignment and effectiveness of the policies and procedures; - effectiveness of information or knowledge management system for intended outcomes, and; - recommend improvements to systems, policies and practices as appropriate. Students will also be expected to demonstrate the following knowledge: - outline relevant legislation, codes of practice and national standards relevant to privacy, freedom of information and knowledge management; - explain organisational policies and procedures; - records management; - information management; - customer service; - commercial confidentiality, and; - describe the organisational operations and existing data and information systems.

Where to next?

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