This unit describes the performance outcomes, skills and knowledge required to gather, organise and apply workplace information in the context of an organisation's work processes and knowledge management systems.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - analytical skills to classify and report information; - literacy skills to read and understand a variety of texts; and to write, edit and proofread documents to ensure clarity of meaning, accuracy and consistency of information; - problem-solving skills to deal with information which is contradictory, ambiguous, inconsistent or inadequate, and; - technology skills to display information in a format suitable to the target audience.Students will also be expected to demonstrate the following knowledge: - key provisions of relevant legislation from all forms of government that may affect aspects of business operations; - methods for checking validity of information and its sources; - organisational recordkeeping/filing systems, security procedures and safe recording practices, and; - policies and procedures relating to distribution of workplace information, and legal and ethical obligations.

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