BSBHRM412 - Support employee and industrial relations

Unit code: BSBHRM412 | Study level: TAFE

Credit points

N/A

Location

Footscray Nicholson

Prerequisites

N/A

Overview

This unit describes the skills and knowledge required to communicate and implement employee relations (ER) and industrial relations (IR) policies and procedures to effectively represent organisations and employers.The unit applies to individuals who work in support positions, assisting others in dealing with ER and IR conflicts and issues.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit’s learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:
*prepare and support ER (employee relations) and IR (industrial relations) processes for an organisation or work area, on at least two occasions.

In the course of the above, the candidate must:
*locate information required to identify relevant legislation, agreements, policies and procedures
*use effective communication techniques to support the resolution of simple workplace grievances and conflicts
*provide accurate written and oral advice about industrial matters
*use strategies to monitor and gather feedback on the implementation of industrial relations policies and procedures.

Students will also be expected to demonstrate the following knowledge:
*key aspects of ER and IR and application in the workplace
*relevant industrial relations policies and procedures
*key features of grievance resolution policy and procedures
*relevant legislation, codes of practice and national standards
*relevant state/territory and federal industrial relations systems
*key sources of expert advice relevant to performance evidence.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the Polytechnic and/or via the Polytechnic e-learning system.