This unit describes the skills and knowledge required to contribute to the effectiveness of the work team. It involves planning with the team to meet expected outcomes, developing team cohesion, participating in and facilitating the work team, and communicating with the management of the organisation. It applies to individuals who play a prominent part in motivating, mentoring, coaching and developing team cohesion through team leadership and forming the link between the management of the organisation and the team members. At this level, work will normally be carried out within known routines, methods and procedures, and may also involve complex or non-routine activities that require some discretion and judgement.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - discuss and clarify goals and responsibilities with a team of people; - apply management and communication skills with a range of people that: provides direction and leadership; assists individuals to achieve goals; motivates and builds team cohesion, and; fosters contribution of and respect for ideas; - apply techniques for resolving problems within organisational and legislative requirements; - communicate effectively with management including escalating problems outside own area of responsibility, and; - manage communication of information to, and between, the team. Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.Students will also be expected to demonstrate the following knowledge: - list organisational goals, objectives and plans that relate to the team; - identify legislation, regulations, standards or codes of practice that may impact team performance and outcomes; - describe the organisational structure with reference to the organisational chart; - describe options for addressing performance issues in the organisation; - explain the principles and techniques of: group dynamics and processes; motivation, and; negotiation; - explain why considering individual behaviour and differences is important to a manager.

Where to next?

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