This unit describes the skills and knowledge required to gather information and maintain effective relationships and networks, with particular regard to communication and representation. This unit applies to individuals who use leadership skills including motivation, mentoring and coaching to develop efficient, effective and unified teams and facilitate communication between team members and management of the organisation.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - access and analyse information to achieve planned outcomes; - apply techniques for resolving problems and conflicts and dealing with poor performance within organisational and legislative requirements; - review and improve workplace outcomes in consultation with relevant personnel; - adjust interpersonal style and communications to respond to cultural and social diversity; - apply relationship management and communication skills with a range of people; - communicate ideas and information to diverse audiences, and; - develop networks and build team relationships.Students will also be expected to demonstrate the following knowledge: - give examples of how work relationships and the cultural and social environment can support or hinder achieving planned outcomes; - explain techniques for developing positive work relationships and building trust and confidence in a team; - identify relevant legislation from all levels of government that affects business operation; - describe a range of methods and techniques for communicating information and ideas to a range of stakeholders; - outline problems solving methods; - explain methods to resolve workplace conflict; - explain methods to manage poor work performance, and; - explain how to monitor, analyse and introduce ways to improve work relationships.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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