This unit describes the skills and knowledge required to develop, nurture and maintain various networks and relationships with client, customers and colleagues in order to promote the organisation, to improve business practices and to find and secure new business relationships.  It applies to individuals who use communication and networking skills to develop and consolidate relationships with people in a range of sectors.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - communicate with others in accordance with organisational and legislative requirements; - use business and professional networks to benefit the organisation; - use available communication channels to identify new business relationships, and; - follow up on opportunities to build and develop ongoing business relationships.Students will also be expected to demonstrate the following knowledge: - briefly summarise the relevant legislation, regulations and codes of practice; - explain the relevance of an organisation's social, business or ethical standards to the development of professional relationships; - explain the interpersonal and communication skills needed to build and maintain business relationships; - list and describe communication channels that could be used to find and secure new business relationships, and; - identify sources of information about relevant associations, conferences and other relationship building opportunities.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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