This unit describes the performance outcomes, skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - participate in sustained complex interpersonal exchanges and to interact with others; - listen to, incorporate and encourage feedback; - conduct oral presentations to a group, to consult participants and to answer questions; - manage and work with a group to construct an action plan; - chair meetings; - categorise and organise information; - assess information for relevance and accuracy; - identify and elaborate on key agenda items and source additional information; - numeracy and time management skills to allow for sufficient meeting preparation, and; - problem-solving skills to choose appropriate solutions from available options.Students will also be expected to demonstrate the following knowledge: - culturally appropriate techniques to communicate with people from diverse backgrounds and people with diverse abilities; - key provisions of relevant legislation from all forms of government, standards and codes that may affect aspects of business operations; - formats for minutes and agendas; - group dynamics; - meeting terminology, structures, arrangements and responsibilities of chairperson, and; - organisational procedures and policies regarding meetings, chairing and minutes.

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