The aims of this unit of study are to develop an understanding of the principles of effective business communication and to develop and integrate oral and written communication skills so as to enhance organisational communication ability. This unit of study includes the following topics: How is business communication relevant?; communication systems within organisations; the structure and organisation of business documents; the problem solving approach to effective communication; logic and reasoning in organisational communication; improving communication competence; the process of writing; oral presentations, improving listening skills, design, proofreading and editing; academic writing and referencing; non-verbal communication; teams, meetings and collaborative writing; intercultural communication.

Unit details

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Learning Outcomes

On successful completion of this unit, students will be able to:
  1. Apply the principles of oral and written business communication in formulating responses to complex problems in business situations;  
  2. Deliver well-structured business-style presentations;  
  3. Use interpersonal skills relevant to communication across cultures by respecting and valuing diversity; and  
  4. Reflect upon and construct creative strategies for improving communication skills relevant when working in local and global settings.  


Assessment type Description Grade
Journal Online reflective journal entries 15%
Test Test: Writing, Editing, Formatting (class and online test) 30%
Presentation In-Class presentation 15%
Examination Final Exam 40%

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