IT support for students

Make the most of Victoria University's information and technology resources, particularly those offered by the Library and ITS.

As a student, you have access to a rich collection of online resources, 24 hours a day, seven days a week, which includes: databases or material housed within the Library, student email, e-learning content for courses you are enrolled in and student software packages.

Contact us

The IT Service Desk is the central point of contact for help and assistance with all information technology issues. 

Online reporting 

Report an IT fault or service request online – login using your MYVU Portal or Active Directory (AD) username and password (same as your student email login details).

IT Service Desk
Phone: +61 3 9919 2777 (option 1)


Phone the ITS service desk

You can contact the ITS Service Desk via phone on +61 3 9919 2777 (option 1) for all ITS related problems, or queries from anywhere within the University.


Hours of operation

During semester

Monday to Thursday: 8am - 9pm
Friday: 8.30am - 5pm

Semester break

Monday to Friday: 8.30am - 5pm

Outside operating hours

Probably the best thing to do outside of our operating hours is report an IT fault or service request online.

If you phone us outside our operating hours you will be connected to our voicemail system. When leaving a voicemail message, please leave a detailed description of the problem or request and include your:

  • name
  • phone number
  • student ID
  • department
  • location.