Student Matters

The Student Matters Office provides advice and assistance to students and staff across VU, and promotes a respectful, safe and inclusive culture.

We also work with various external bodies including (but not limited to) Office of the Victorian Ombudsman, Victorian Police and Safer Community Networks.

 

In 'Student Matters':

Complaint resolution

Student Matters manages the Student Complaint Resolution Procedure. Our team of advisers and consultants provide specialist advice to assist students to resolve concerns with the University, through our three-step process.

Student misconduct

Student Matters manages the Student Misconduct Procedure. Staff can consult with Student Matters for advice and assistance in managing Student Misconduct. Student Matters is also available to provide training and resources to staff around Student Misconduct and managing student problem behaviour.

For more information about Student Misconduct, please refer to the University’s procedures and regulations:

Safer Community

Student Matters delivers the Safer Community program addressing problem or threatening student behaviour.

Safer Community is a central point of enquiry, response and support for concerning, threatening or inappropriate behaviour. For advice, assistance and support if you have experienced or witnessed something concerning, contact Safer Community.

Contact us

The Student Matters Office is located on the Footscray Park campus in Building M, Level 2.

Email: student.matters@vu.edu.au

Phone: +61 3 9919 5007