Student critical incident

 Urgent assistance

If anyone is in danger call:

  1. Emergency services on 000
  2. Campus security on +61 3 9919 6666.

You may need to help someone who is experiencing a mental health crisis.

A crisis can happen when a person's usual coping strategies are overwhelmed and they need urgent support.

Quickly assess if the person is:

  • suicidal
  • distressed or agitated
  • threatening or violent
  • behaving abnormally
  • out of touch with reality.

If anyone is in danger immediately call 000 and campus security on +61 3 9919 6666.

Types of incident and how to respond to them

VU has a  Student critical incident protocol to help you deal with a student crisis on campus.

The required response followed will depend upon the nature of the incident.

A: Mental health critical incident

  1. If the student is violent or armed phone VU Security Emergency number: +61 3 9919 666.
  2. If student is not violent or armed phone during business hours:
    1. Senior Counsellor on +61 425 757 310
    2. General Manager, Student Wellbeing on +61 438 794 675.
  3. If student is not violent or armed phone after hours, the Psychiatric Triage Services:
    1. Sunshine, Melton, St Albans, City Flinders, City Queen, City King: 1300 874 243
    2. Footscray Park, Footscray Nicholson and Werribee: 1300 657 259.

B: Problem behaviour critical incident

  1. If there is immediate risk of harm call VU Security: +61 3 9919 6666.
  2. If there is no immediate risk of harm refer to Safer Community on +61 3 9919 5707 or safer.community@vu.edu.au.

C: Student misconduct

  1. Discuss with College Director of Teaching and Learning & Managers.
  2. Consider invoking actions under Student Misconduct Regulations and Procedure.
  3. Contact Student Matters office: +61 3 9919 5007.

D: Emergency where there is an immediate threat to safety and security of people and property

  1. Call VU Security Emergency: +61 3 9919 6666.
  2. Call Emergency Services: 000.
  3. Follow VU Emergency Procedures.

Advice on dealing a student critical incident

For advice on how to manage a student critical incident please contact one of the following services.

Counselling service

Manager of Student Counselling and Accessibility Services can be contacted if you are a staff member and would like to consult about non-immediate mental health concerns.

Phone: +61 3 9919 5400

Safer Community

Safer Community provides advice, assistance and support to anyone who has experienced concerning, threatening or inappropriate behaviour.

Phone: +61 3 9919 5707

Other mental health counselling services

Telephone helplines

Lifeline 131 114 (local call)
24 hours, 7 days telephone counselling service.

Suicide Helpline 1300 651 251 (local call)
24 hours, 7 days confidential telephone counselling, support and referral available throughout Victoria.

Suicide Call Back Service 1300 659 467 (local call)
24 hours, 7 days nationwide service that provides telephone and online counselling to people 15 years and over who are suicidal, caring for someone who is suicidal, bereaved by suicide, or are health professionals supporting people affected by suicide.

Kids Helpline 1800 551 800 (free call)
24 hours, 7 days free, confidential and anonymous, telephone and online counselling service specifically for young people aged between 5 and 25.

1800RESPECT 1800 RESPECT or 1800 737 732 (free call)
24 hours, 7 days national sexual assault, domestic family violence counselling service offering information and support.

Sexual Assault Crisis Line (SACL) 1800 806 292 (free call)
A state-wide, after-hours, confidential, telephone crisis counselling service for victim/survivors of both past and recent sexual assault. SACL operates between 5pm weeknights through to 9am the next day and throughout weekends and public holidays.

eheadspace 1800 650 890 (free call)
Online and telephone support and counselling to young people aged 12 - 25 and their families and friends.

Gambling Help Online 1800 858 858 (free call)
24 hours, 7 days confidential helpline with counsellors to provide support for gambling related issues.

DirectLine 1800 888 236 (free call)
24 hours, 7 days confidential alcohol and drug counselling and referral in Victoria for all ages and backgrounds.

QLife 1800 184 527 (free call)
Counselling and referral service for people who are lesbian, gay, bisexual, trans, and/or intersex (LGBTI). Helps people of all ages across the full breadth of people’s bodies, genders, relationships, sexualities, and lived experiences. Phone support available from 3pm – 12am every day.

Online chat services

Lifeline
Crisis support chat available 7pm – 4am (AEST) 7 days.

Suicide Call Back Service
24 hours, 7 days nationwide service that provides telephone and online counselling to people 15 years and over who are suicidal, caring for someone who is suicidal, bereaved by suicide, or are health professionals supporting people affected by suicide.

1800RESPECT
24 hours, 7 days national sexual assault, domestic family violence online counselling service available.

QLife
Counselling and referral service for people who are lesbian, gay, bisexual, trans, and/or intersex (LGBTI). Online chat from 3pm – 12am everyday.

Kids Helpline
Email or web chat support for teens and young adults 13 – 25 years.

eheadspace
Online and telephone support and counselling to young people 12 - 25 and their families and friends.