Mental health emergencies

 Urgent assistance

If anyone is in danger call:

  1. Emergency services on 000
  2. Campus security on +61 3 9919 6666.

You may need to help someone who is experiencing a mental health crisis.

A crisis can happen when a person's usual coping strategies are overwhelmed and they need urgent support.

Quickly assess if the person is:

  • suicidal
  • distressed or agitated
  • threatening or violent
  • behaving abnormally
  • out of touch with reality.

If anyone is in danger immediately call 000 and campus security on +61 3 9919 6666.

What to do if there is a mental health crisis on campus

VU has a student mental health critical incident protocol to help you deal with a crisis.

Immediate danger

Contact:

  1. Emergency services on 000
  2. Campus security on +61 3 9919 6666 (emergency number)
  3. VU Counselling and Student Wellbeing or Psychiatric Triage Service:
    1. Business hours (9am-5pm) call VU Counselling and Wellbeing:
      1. Senior Counsellor on 0425 757 310
      2. General Manager, Student Wellbeing on 0438 794 675
    1. After hours call the Psychiatric Triage Service near your campus:
      1. 1300 657 259 for Footscray Park, Footscray Nicholson, Werribee campuses.
      2. 1300 874 243 for City Flinders, City King, City Queen, St Albans, Sunshine campuses.
  4. Complete an incident report form.

No immediate danger

  1. Call VU Counselling and Student Wellbeing:
    1. Senior Counsellor on 0425 757 310
    2. General Manager, Student Wellbeing on 0438 794 675
  2. Complete an incident report form.

Student wellbeing staff will advise on appropriate strategies for managing the student mental health critical incident.

View a full copy of the student mental health critical incident protocol.

Advice on dealing with mental health concerns

Email Ravi Lulla, General Manager of Student Wellbeing if you are a staff member and would like to consult about non-immediate mental health concerns.

Email: ravi.lulla@vu.edu.au.

Safer community

Safer Community provides advice, assistance and support to anyone who has experienced concerning, threatening or inappropriate behaviour. 

Phone: +61 3 9919 5707

Other mental health counselling services

Telephone helplines

Lifeline 131 114 (local call)
24 hours, 7 days telephone counselling service.

Suicide Helpline 1300 651 251 (local call)
24 hours, 7 days confidential telephone counselling, support and referral available throughout Victoria.

Suicide Call Back Service 1300 659 467 (local call)
24 hours, 7 days nationwide service that provides telephone and online counselling to people 15 years and over who are suicidal, caring for someone who is suicidal, bereaved by suicide, or are health professionals supporting people affected by suicide.

Kids Helpline 1800 551 800 (free call)
24 hours, 7 days free, confidential and anonymous, telephone and online counselling service specifically for young people aged between 5 and 25.

1800RESPECT 1800 RESPECT or 1800 737 732 (free call)
24 hours, 7 days national sexual assault, domestic family violence counselling service offering information and support.

Sexual Assault Crisis Line (SACL) 1800 806 292 (free call)
A state-wide, after-hours, confidential, telephone crisis counselling service for victim/survivors of both past and recent sexual assault. SACL operates between 5pm weeknights through to 9am the next day and throughout weekends and public holidays.

eheadspace 1800 650 890 (free call)
Online and telephone support and counselling to young people aged 12 - 25 and their families and friends.

Gambling Help Online 1800 858 858 (free call)
24 hours, 7 days confidential helpline with counsellors to provide support for gambling related issues.

DirectLine 1800 888 236 (free call)
24 hours, 7 days confidential alcohol and drug counselling and referral in Victoria for all ages and backgrounds.

QLife 1800 184 527 (free call)
Counselling and referral service for people who are lesbian, gay, bisexual, trans, and/or intersex (LGBTI). Helps people of all ages across the full breadth of people’s bodies, genders, relationships, sexualities, and lived experiences. Phone support available from 3pm – 12am every day.

Online chat services

Lifeline
Crisis support chat available 7pm – 4am (AEST) 7 days.

Suicide Call Back Service
24 hours, 7 days nationwide service that provides telephone and online counselling to people 15 years and over who are suicidal, caring for someone who is suicidal, bereaved by suicide, or are health professionals supporting people affected by suicide.

1800RESPECT
24 hours, 7 days national sexual assault, domestic family violence online counselling service available.

QLife
Counselling and referral service for people who are lesbian, gay, bisexual, trans, and/or intersex (LGBTI). Online chat from 3pm – 12am everyday.

Kids Helpline
Email or web chat support for teens and young adults 13 – 25 years.

eheadspace
Online and telephone support and counselling to young people 12 - 25 and their families and friends.