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Chat online with a librarian: help at your fingertips

Whether you are on or off campus, you can chat online with a librarian to get help with finding, accessing and using library resources and services.

Using chat, our knowledgeable library staff can help you find information for your assignments, exam preparation or postgraduate studies or assist with other library questions.

Get help finding VU Library resources such as:

  • eBooks and eJournals
  • databases
  • online videos
  • past exam papers.

A Librarian is available online to help you when you do a Library search.

The pop-up window ‘Do you need help?’ will appear soon after you do a search to assist you with finding a resource.

Our Librarians can also give you guidance on:

  • accessing items from other libraries (BONUS+, CAVAL and ArticleReach)
  • accessing research resources such as research papers
  • document request service
  • referencing and copyright.

Accessing chat

Chat, part of the Ask a Librarian service, is available Monday to Friday (except public holidays and University closures).

  • During HE semester: 9am-8pm (Mon-Thurs) and 9am-5pm (Fri).
  • Outside of HE semester: 9am-5pm (Mon-Fri).

Ask a Librarian is available under the "I want to..." menu on the Library homepage.

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