Units

You are here

Apply Conflict/grievance Resolution Strategies

On this page

This unit involves the skills and knowledge required to apply conflict resolution strategies to resolve grievances that may occur in the course of work, including identifying potential conflict situations, implementing appropriate conflict resolution strategies, and using effective interpersonal skills. Grievances and conflict situations may include those between employees in the workplace, between employees and managers, as well as grievances that might be raised by customers.

Unit details

Back to top

Assessment

The following methods may be used in assessing units:- Written objective tests - Written responses, short and extended answers - Oral test / technical interview - On job or workplace assessment - Practical / exercises - Practical projects - Assignments - Personal appraisal - Verbal assessment - Profiling

Back to top

Required reading

VU produced Unit Learning Resources
VU

Back to top

Where to next?

If you are interested in this unit as part of a course, refer to our how to apply page to find out more about our application process.

If you are a current VU student, you may be able to enrol in this unit as an elective.

You can also contact us directly:

  • Ring us on +61 3 9919 6100
  • Find answers and ask questions at GOTOVU

VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.

Back to top

How to apply

Already a VU student?

You may be able to enrol in this unit as an elective.

For more info contact the
Faculty of Technical and Trades Innovation

Courses this unit belongs to