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Manage Customer Service

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This unit involves the skills and knowledge required to manage customer service. It includes planning to meet internal andexternal customer requirements; ensuring delivery of qualityproducts/services; and monitoring, adjusting and reportingcustomer service.

Unit details

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Assessment

Assignments, classwork, tests, projects, case studies and/or presentation. RPL: Participants will provide evidence of their knowledge, skills and experience.

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Required reading


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Where to next?

If you are interested in this unit as part of a course, refer to our how to apply page to find out more about our application process.

If you are a current VU student, you may be able to enrol in this unit as an elective.

You can also contact us directly:

  • Ring us on +61 3 9919 6100
  • Find answers and ask questions at GOTOVU

VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.

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How to apply

Already a VU student?

You may be able to enrol in this unit as an elective.

For more info contact the
Faculty of Technical and Trades Innovation

Courses this unit belongs to