Develop a broad range of managerial skills in tourism operations, marketing and product development. Training is complemented by a range of operational competencies chosen as electives.

The course allows you to multi-skill or undertake specialisations that specifically relate to operations management or marketing and product development.

• Location:
  Werribee
• Faculty:
  Faculty of Technical and Trades Innovation
• School:
  School of Service Industries
• Study mode:
  Full Time
• Delivery mode:
  Class Contact and On campus
• Course code:
  SIT50107
• Duration:
  1.5 years
• This information is for Australian residents.
  Click here for the international version of this course

How to apply

Our graduates find work as:

• retail agency manager or branch manager
• operations manager
• visitor information centre manager

Learn more about your career options on the Australian government's Career Information and Resources website.

This qualification provides training at Diploma level for individuals wanting to acquire the skills and knowledge to be competent in a broad range of managerial skills in tourism operations, marketing and product development, underpinned by a range of operational competencies chosen as electives. The qualification allows for multi-skilling or for specialisation in a limited range of skills that specifically relate to operations management or marketing and product development.

• Develop and Update Tourism Industry Knowledge

  Unit code

  SITTIND001A

• Write Business Documents

  Unit code

  SITXADM003A

• Manage Quality Customer Service

  Unit code

  SITXCCS003A

• Work With Colleagues and Customers

  Unit code

  SITXCOM001A

• Work in a Socially Diverse Environment

  Unit code

  SITXCOM002A

• Deal With Conflict Situations

  Unit code

  SITXCOM003A

• Interpret Financial Information

  Unit code

  SITXFIN003A

• Manage Finances Within a Budget

  Unit code

  SITXFIN004A

• Prepare and Monitor Budgets

  Unit code

  SITXFIN005A

• Develop and Update Legal Knowledge Required for Business Compliance

  Unit code

  SITXGLC001A

• Lead and Manage People

  Unit code

  SITXHRM005A

• Establish and Conduct Business Relationships

  Unit code

  SITXMGT006A

• Implement and Monitor Workplace Health, Safety and Security Practices

  Unit code

  SITXOHS004A

• Coach Others in Job Skills

  Unit code

  SITXHRM001A

• Monitor Work Operations

  Unit code

  SITXMGT001A

• Develop and Implement Operational Plans

  Unit code

  SITXMGT002A

• Identify Hazards, and Assess and Control Safety Risks

  Unit code

  SITXOHS003A

• Plan and Manage Meetings

  Unit code

  SITXADM004A

• Access and Interpret Product Information

  Unit code

  SITTTSL002A

• Recruit, Select and Induct Staff

  Unit code

  SITXHRM002A

• Roster Staff

  Unit code

  SITXHRM003A

• Construct Normal International Airfares

  Unit code

  SITTTSL013B

• Monitor Staff Performance

  Unit code

  SITXHRM006A

• Construct Promotional International Airfares

  Unit code

  SITTTSL014B

• Source and Provide International Destination Information and Advice

  Unit code

  SITTTSL003A

• Source and Provide Australian Destination Information and Advice

  Unit code

  SITTTSL004A

• Sell Tourism Products and Services

  Unit code

  SITTTSL005A

• Prepare Quotations

  Unit code

  SITTTSL006A

• Construct Domestic Airfares

  Unit code

  SITTTSL012A

• Book and Coordinate Supplier Services

  Unit code

  SITTTSL008A

• Process Travel-Related Documentation

  Unit code

  SITTTSL009A

• Control Reservations or Operations Using a Computerised System

  Unit code

  SITTTSL010A

• Administer Billing and Settlement Plan

  Unit code

  SITTTSL016A

• Use Business Technology

  Unit code

  BSBWOR204A

• Design and Produce Business Documents

  Unit code

  BSBITU306A

• Perform Office Procedures

  Unit code

  SITXADM001A

• Process Financial Transactions

  Unit code

  SITXFIN001A

To achieve a Diploma of Tourism, 33 units must be completed: - all 13 core units plus - all 4 units in Specialisation Group A - Operations or - all 4 units in Specialisation Group B - Marketing - 16 elective units: - a minimum of 10 elective units must be selected from the general elective units listed in the qualification - remaining elective units may be selected from any endorsed Training Package - a maximum of 1 Languages other than English unit may be counted as an elective within this qualification. In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the characteristics of this qualification.

• TAFE: NA
• Year 12: Successful completion of VCE or equivalent - VTAC
• International: IELTS 5.5
• Mature: Direct Entry