Expand your current skills to work in the banking or retail financial services environment. You will develop many skills including managing people performances, small business operations, reviewing business performances and leading and managing sales teams.

• Location:
  Footscray Nicholson
• Faculty:
  Faculty of Workforce Development
• School:
  School of Business Services
• Study mode:
  Full Time
• Delivery mode:
  Class Contact and On campus
• Course code:
  FNS50910
• Duration:
  0.5 years
• This information is for Australian residents.
  Click here for the international version of this course

How to apply

• team leader of manager role in branch environments
• sales and marketing
• small business and banking
• commercial and retail lending
• customer contact service centre management

Learn more about your career options on the Australian government's Career Information and Resources website.

The Diploma of Banking Services Management provides students with the knowledge and skills to work in banking or retail financial services environment. This qualification is designed to reflect the job roles with team and business result-responsibilities in banking or other deposit taking institutions’ customer contact centres or retail financial services environments. The students will develop many skills including managing people performance, managing small business operations, leading and managing sales teams and reviewing businesses performances.

• Implement Workplace Information System

  Unit code

  BSBINM401A

• Identify and Evaluate Marketing Opportunities

  Unit code

  BSBMKG501B

• Monitor and Manage Small Business Operations

  Unit code

  BSBSMB405A

• Review Business Performance

  Unit code

  FNSCUS503A

• Manage Banking and Service Strategy for Small Business Customers

  Unit code

  FNSBNK501A

• Develop and Nurture Relationships With Clients, Other Professionals and Third Party Referrers

  Unit code

  FNSCUS501A

• Manage People Performance

  Unit code

  BSBMGT502B

• Apply Principles of Professional Practice to Work in the Financial Services Industry

  Unit code

  FNSINC401A

• Lead and Manage a Sales Team

  Unit code

  BSBSLS502A

• Resolve Disputes

  Unit code

  FNSCUS402A

• Promote Understanding of the Role and Effective Use of Consumer Credit

  Unit code

  FNSCRD503A

• Monitor Client Requirements

  Unit code

  FNSCUS502A

To successfully complete this qualification, students must complete 12 units; 5 core plus 7 elective.

• TAFE: NA
• Year 12: Successful completion of VCE or equivalent. Students will enter in the Certificate IV in Banking Services
• International: IELTS 5.5 or equivalent and completion of the Certificate IV in Banking Services or equivalent
• Mature: Relevant industry experience or completion of relevant qualifications