Further your career in retail management by building on your current skills. Develop your first-line management skills in order to manage a small outlet or department within a larger retail outlet.

This course is offered to workplaces only, at the employer's request. Individuals cannot apply for this course.

• Location:
  Industry
• Faculty:
  Faculty of Workforce Development
• School:
  School of Business Services
• Study mode:
  Part Time
• Delivery mode:
  On campus, Industry, Apprenticeship and Traineeship
• Course code:
  SIR40207
• Duration:
  1 year
• This information is for Australian residents.
  Click here to search for courses available to non-residents

How to apply

• retail
• customer service

Learn more about your career options on the Australian government's Career Information and Resources website.

This qualification provides the skills and knowledge for an individual to be competent in the first line management skills of those working in the retail and/or wholesale industries.

• Manage Merchandise and Store Presentation

  Unit code

  SIRXMER004A

• Lead and Manage People

  Unit code

  SIRXMGT003A

• Provide a Safe Working Environment

  Unit code

  SIRXOHS003A

• Manage Store Facilities

  Unit code

  SIRXCLM002A

• Recruit and Select Personnel

  Unit code

  SIRXHRM002A

• Monitor in Store Visual Merchandising Display

  Unit code

  SIRXMER003A

• Create an Innovative Work Environment

  Unit code

  SIRXQUA003A

• Set Up Systems That Support Innovation

  Unit code

  SIRXQUA004A

• Control Store Security

  Unit code

  SIRXRSK004A

• Manage Sales and Service Delivery

  Unit code

  SIRXSLS005A

• Recruit and Select Personnel

  Unit code

  SIRXHRM002A

• Control Inventory

  Unit code

  SIRXINV005A

• Roster Staff

  Unit code

  SITXHRM003A

• Develop Work Priorities

  Unit code

  BSBWOR404A

• Establish Legal and Risk Management Requirements of Small Business

  Unit code

  BSBSMB401A

• Coordinate Implementation of Customer Service Strategies

  Unit code

  BSBCUS401A

• Facilitate Work-Based Learning

  Unit code

  TAADEL404A

• Process Payroll

  Unit code

  BSBADM308A

• Administer Human Resources Policy

  Unit code

  SIRXHRM001A

• Analyse and Present Research Information

  Unit code

  BSBRES401A

• Train Sales Team Members

  Unit code

  SIRXSLS007A

• Lead a Sales Team

  Unit code

  SIRXSLS006A

Students must successfully complete 3 core units and 7 elective units. A minimum of 4 elective units must be selected from the Elective Units. A maximum of 3 electives may be selected from another endorsed Training Package. These must be units which are packaged within a Certificate IV or Diploma qualification in the parent Training Package. Elective units must be additional to those already counted towards a lower level qualification within this Training Package. Elective units must be guided by the job outcome, local industry requirements and the characteristics of this qualification (as per the AQF descriptors)

SIRXIND001A

SIRXCOM001A

AND

SIRXCCS003A

SIRXOHS002A

SIRXRSK002A

SIRXSLS004A

OR

SIRWSLS003A

SIRXCCS006A

SIRXSLS004A

Work effectively in a retail environment

Communicate in the workplace

Coordinate interaction with customers

Maintain store safety

Maintain store security

Build relationships with customers

Optimise customer and territory coverage

Maintain business to business relationships

Build relationships with customers

• TAFE: Not applicable
• Year 12: Not applicable
• International: Not applicable
• Mature: Not applicable
• Other: Direct Application Employer Choice