Gain a qualification as a station assistant. The course covers the skills of helping customers, implementing OHS procedures, and the basics of assisting to manage a station.

• Location:
  Werribee and Industry
• Faculty:
  Faculty of Technical and Trades Innovation
• School:
  School of Engineering and Industrial Training
• Study mode:
  Full Time and Part Time
• Delivery mode:
  On campus
• Course code:
  TLI30407
• Duration:
  2 years
• This information is for Australian residents.
  Click here to search for courses available to non-residents

How to apply

• station assistant

Learn more about your career options on the Australian government's Career Information and Resources website.

To give participants the skills, knowledge and qualification to perform a defined range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, where some discretion and judgement is required in the selection of equipment, services or contingency measure and within known time constraints

• Advise on and Construct Fares for Customers

  Unit code

  TLIQ1307B

• Deal With Conflict Situations

  Unit code

  THHGCS03B

• Participate in Workplace Change

  Unit code

  PSPGOV205B

• Apply Quality Systems

  Unit code

  TLIJ207C

• Implement and Monitor Occupational Health and Safety Procedures

  Unit code

  TLIF307C

• Organise Personal Work Priorities and Development

  Unit code

  BSBCMN302A

• Manage Disruptive and / or Unlawful Behaviour

  Unit code

  TLIO1207C

• Work in a Socially Diverse Environment

  Unit code

  TLIG707B

• Process Workplace Documentation

  Unit code

  TLIE807C

• Apply Accident-Emergency Procedures

  Unit code

  TLIF607C

• Use Infotechnology Devices and Computer Applications in the Workplace

  Unit code

  TLIK107C

• Apply Keyboard Skills

  Unit code

  TLIK307C

• Process Customer Feedback

  Unit code

  BSBCMN217A

• Create Customer Feedback

  Unit code

  BSBCMN216A

• Advise on and Construct Fares for Customers

  Unit code

  TLIQ1307B

• Complete Workplace Orientation Induction Procedures

  Unit code

  TLIL107C

• Follow OH&S Procedures

  Unit code

  TLIF107C

• Shift Materials Safely Using Manual Handling Methods

  Unit code

  TLID107C

• Participate in Basic Workplace Communications

  Unit code

  TLIE307C

• Work Effectively With Others

  Unit code

  TLIG107C

• Apply Customer Service Skills

  Unit code

  TLII207D

• Carry Out Basic Workplace Calculations

  Unit code

  TLIE507C

Students must successfully complete a total of 21 units.

• TAFE: Student, Employer choice
• Year 12: Student, Employer choice
• International: Not Applicable
• Mature: Student, Employer choice