Open up exciting career opportunities in the retail sector by developing skills and knowledge needed to work in supervisory roles.

Learn how to:

• co-ordinate work teams and sales performance
• provide excellent customer service
• develop communication and leadership skills
• create visual merchandise

This course is offered to workplaces only, at the employer's request. Individuals cannot apply for this course.

• Location:
  Footscray Nicholson, City King St and Industry
• Faculty:
  Faculty of Workforce Development
• School:
  School of Business Services
• Study mode:
  Part Time
• Delivery mode:
  On campus, Industry and Traineeship
• Course code:
  SIR30207
• Duration:
  1 year
• This information is for Australian residents.
  Click here to search for courses available to non-residents

How to apply

• retail
• customer service

Learn more about your career options on the Australian government's Career Information and Resources website.

This qualification provides the skills and knowledge for an individual to be competent in retail operations and/or supervision with the need to apply discretion and judgement.

• Maintain Store Safety

  Unit code

  SIRXOHS002A

• Maintain Store Security

  Unit code

  SIRXRSK002A

• Coordinate Interaction With Customers

  Unit code

  SIRXCCS003A

• Coordinate Work Teams

  Unit code

  SIRXMGT001A

• Maintain Employee Relations

  Unit code

  SIRXMGT002A

• Create a Display

  Unit code

  SIRXMER005A

• Profile a Retail Market

  Unit code

  SIRXMPR001A

• Coordinate Sales Performance

  Unit code

  SIRXSLS003A

• Build Relationships With Customers

  Unit code

  SIRXSLS004A

• Recommend Specialised Products and Services

  Unit code

  SIRRRPK014A

• Monitor Food Safety Program

  Unit code

  SIRRFSA002A

• Maintain and Order Stock

  Unit code

  SIRXINV002A

• Develop Innovative Ideas at Work

  Unit code

  SIRXQUA001A

• Produce Financial Reports

  Unit code

  SIRXFIN003A

• Prepare and Serve Non Alcoholic Beverages

  Unit code

  SITHFAB010A

• Implement Food Safety Procedures

  Unit code

  SITXFSA001A

• Sell Products and Services

  Unit code

  SIRXSLS001A

• Organise and Prepare Food

  Unit code

  SITHCCC001A

• Receive and Store Kitchen Supplies

  Unit code

  SITHCCC003A

• Communication on the Telephone

  Unit code

  SITXCOM004A

• Clean and Maintain Kitchen Premises

  Unit code

  SITHCCC004A

• Operate Retail Technology

  Unit code

  SIRXICT001A

• Organise and Maintain Work Areas

  Unit code

  SIRXCLM001A

• Perform Stock Control Procedures

  Unit code

  SIRXINV001A

• Minimise Theft

  Unit code

  SIRXRSK001A

• Apply Safe Working Practices

  Unit code

  SIRXOHS001A

• Apply Retail Food Safety Practices

  Unit code

  SIRRFSA001A

• Balance Point-of-Sale Terminal

  Unit code

  SIRXFIN001A

• Work With Colleagues and Customers

  Unit code

  SITXCOM001A

• Work in a Socially Diverse Environment

  Unit code

  SITXCOM002A

• Coordinate Merchandise Presentation

  Unit code

  SIRXMER002A

• Prepare and Display Fast Food Items

  Unit code

  SIRRMER003A

Students must successfully complete 3 core units and 7 elective units. A minimum of 5 elective units must be selected from the Elective Units. A maximum of 2 of these electives may be selected from the Product Knowledge functional category. A maximum of 2 electives may be selected from another endorsed Training Package. These must be units which are packaged within a Certificate III or IV qualification in the parent Training Package. Elective units must be additional to those already counted towards a lower level qualification within this Training Package. Elective units must be guided by the job outcome, local industry requirements and the characteristics of this qualification (as per the AQF descriptors)

Core units in SIR20207 Certificate II in Retail or sufficient relevant retail employment experience.

• TAFE: Not applicable
• Year 12: Not Applicable
• International: Not applicable
• Mature: Not applicable
• Other: Direct Application.