Make your way into the retail sector with an entry-level qualification that will give you everything you need to get started. You will learn to operate retail equipment, interact with customers and handle point of sales.

This course is offered to workplaces only, at the employer's request. Individuals cannot apply for this course.

• Location:
  Footscray Nicholson, City King St and Industry
• Faculty:
  Faculty of Workforce Development
• School:
  School of Business Services
• Study mode:
  Full Time and Part Time
• Delivery mode:
  On campus, Industry and Traineeship
• Course code:
  SIR20207
• Duration:
  3 months
• This information is for Australian residents.
  Click here to search for courses available to non-residents

How to apply

• retail and customer service

Learn more about your career options on the Australian government's Career Information and Resources website.

This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context.

• Apply Point-of-Sale Handling Procedures

  Unit code

  SIRXCCS001A

• Interact With Customers

  Unit code

  SIRXCCS002A

• Organise and Maintain Work Areas

  Unit code

  SIRXCLM001A

• Communicate in the Workplace

  Unit code

  SIRXCOM001A

• Operate Retail Technology

  Unit code

  SIRXICT001A

• Work Effectively in a Retail Environment

  Unit code

  SIRXIND001A

• Perform Stock Control Procedures

  Unit code

  SIRXINV001A

• Apply Safe Working Practices

  Unit code

  SIRXOHS001A

• Minimise Theft

  Unit code

  SIRXRSK001A

• Sell Products and Services

  Unit code

  SIRXSLS001A

• Advise on Products and Services

  Unit code

  SIRXSLS002A

• Merchandise Products

  Unit code

  SIRXMER001A

• Balance Point-of-Sale Terminal

  Unit code

  SIRXFIN001A

• Recommend Specialised Products and Services

  Unit code

  SIRRRPK014A

• Follow Workplace Hygiene Procedures

  Unit code

  SITXOHS002A

• Apply Retail Food Safety Practices

  Unit code

  SIRRFSA001A

• Create a Display

  Unit code

  SIRXMER005A

• Prepare and Display Fast Food Items

  Unit code

  SIRRMER003A

• Advise on Fast Food Products

  Unit code

  SIRRRPK003A

• Apply Store Security Systems and Procedures

  Unit code

  SIRXRSK003A

Students must successfully complete 9 core units plus 3 units from the Retail Training Package in either Elective Units Groups A – General Selling or Elective Units Group B – General Food Selling, plus an additional 2 electives.

• TAFE: Not applicable
• Year 12: Direct Application
• International: Not applicable
• Mature: Direct
• Other: Employer Choice