Portfolio of the Chief Operating Officer
This portfolio brings together the key enabling services that serve the University's core business.
The main reas of responsibility in this portfolio include:
- People & Culture
- Infrastructure & Information Services (including ITS, VU Library, Professional Services, Children's Services and Event Services)
- Student Services (including Student Connections and Student Wellbeing)
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Office of the Chief Operating Officer
Chief Operating Officer
Phone: +613 9919 5210
People & Culture
Vice-President, People and Culture.
The People and Culture portfolio provides a range of strategic and operational services to the University and its staff to support VU to become renowned as the University of Opportunity.
Working closely with the business areas of the University, the People and Culture portfolio delivers strategically-aligned workforce solutions in areas including change management, diversity and inclusion, learning and development, health and safety, industrial and employee relations, pay and benefits, rewards and recruitment. The portfolio also plans, designs, communicates and monitors the University's Workforce Strategy with a focus on building organisation and change management capability, and providing workforce data to support strategic decision-making to enable the University to deliver on its strategic agenda.
Quality expert advice and support is provided through our integrated teams:
People & Culture Business Services
Director: Gordon Selby
People & Culture Advisory Services
Director: Lawrence D'Lima
Workforce Strategy & Communications
Associate Director: Sarah Wood.
Infrastructure & Information Services
Professor Peter Creamer
Vice-President & Chief Information Officer (CIO).
Acting Manager: Professor Peter Creamer.
The Children's Centres provide long day care and educational programs for children aged three months to six years on a full-time and part time basis. Each service also offers a kindergarten program for children aged four to six years.
General Manager: Andrew Corbett.
The Continuous Improvement Department is responsible for examining, understanding and improving (simplifying) business processes on a consistent basis.
Enterprise Value Management (EVM)
Director: Zoltan Berenyi.
The EVM Department is focused on maintaining a knowledge base of the University's services, processes, organisation structure, data, systems and technology. The knowledge base is used to support and inform strategic planning and change management with a view to maximising re-use of corporate assets and minimising duplication across the University.
Associate Director: Yohenna Young.
The Event Services area delivers (in conjunction with client areas) creative, innovative and cost effective events for the University, designed to positively engage, promote and strengthen the University's relationship with key stakeholders.
Director: Gary Carter.
- timetable and room booking services
- capital property development
- property security services
- property maintenance and leasing services
- space and fleet management
- parking services
- environmental sustainability
- mail services across the University.
Information Technology Services(ITS)
Director: Zoran Sugarevski.
- information technology (IT) planning and architecture services
- IT service delivery services
- IT solution management services
- IT monitoring and governance services
- IT integration across the University.
University Librarian: Ralph Kiel.
The University libraries provide information resources and services over the internet to all students and staff, including those at locations provided by partners in Sydney, Asia and Europe. The Library also provides learning spaces, information resources, computing facilities and services to support the University's students and staff at campuses in the western suburbs of Melbourne and the Melbourne city centre.
Director: Dr Daryl A. Cornish.
The Professional Services Department is responsible for:
- advisory and project services
- asset control services
- campus support services (including reception)
- executive assistant services
- general administrative support services
- technical (laboratory) support services across the University
- University Residences management.
Registrar & Executive Director.
This portfolio is responsible for the provision of excellent collaborative and integrated student services, working together with the University’s colleges and other stakeholders to support students from admissions to graduation.
Director: Colin Mcdonald
- Assessments & Completions. Manager: Maree Fitzpatrick
- Customer Service & Communications. Director: Naomi Dempsey
- Student Matters Office. Manager: Sara Pheasant
- Government Reporting & Systems Support. Manager: Sandra Thompson
- Student Administrative Services. General Manager: Nevine Khalifa.
- Procurement & Business Operations
Director: Juliana Tiong
- Budgeting, Consulting & Corporate Finance
Director: Gordon McRobert
- Finance Systems & Processing
Director: Dave Stephenson
- Financial & Revenue Analysis
Manager: Mario Mercuri.
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