SSS Survey - Victoria University - A New School of Thought

About SSS Survey

The Student Services Satisfaction Survey (SSS Survey) was first developed in 2005 to measure the general effectiveness of service delivery at VU, and was then repeated in 2006 and 2007. The survey determines student satisfaction across a broad range of university services including administration, campus life and support services. The effectiveness of service delivery is determined by measuring service awareness, service importance, and service satisfaction.

The findings from the survey in 2005 and 2006 were used to inform planning and service delivery (See Survey Outcomes below). Importantly, the findings from 2005 and 2006 SSS Surveys will be compared to the findings in 2007, to determine changes in service delivery and trends in student satisfaction levels. These findings will be used to ensure that service delivery is continually improving, and meeting the needs of Victoria University students.

WHAT YOU SAID IN 2007...

A report of the survey findings for the 2007 SSS Survey is available for download.

PDF Triple S Survey Report 07.pdf (755KB)

SNAPSHOT OF 2007 SURVEY OUTCOMES

tick Your overall awareness of VU services is at 85%
tick Your overall sense of service importance is at 50%
tick Your overall satisfaction of service delivery is at 78%

IN 2007 YOU TOLD US...

SO WE HAVE...

You are most aware of MYVU Portal, Student Service Centres, Student Diary, VUSA and ASKVU

note You are least aware of Health Service, Seed Magazine, Clubs and Societies, Trips and Sunbury Hall (University Residence)

tick Increased promotion of all services via email, SMS, Student Noticeboard, Students web site (www.vu.edu.au/students) and Infoscreens (VU in-house plasma screens)

tick We are placing key events on the online calendar (www.vu.edu.au/calendar), and have plans for improving the online calendar functionality

note The services with the highest importance ratings are MYVU Portal, Student Diary, Student Advisory, Student Service Centres and Student Contact Centre

The services with the lowest importance ratings are Seed magazine, Trips, Clubs and Societies, Student Village and Sunbury Hall (University Residences)

tick Added greater functionality to MYVU Portal (change address facility, WebCT, Library)

tick Continued to produce Student Diary and to deliver a comprehensive orientation program despite enormous funding cuts from Voluntary Student Unionism Legislation

tick Modified the Orientation program in 2006 and 2007 to be uni-wide rather than campus based

tick Increased to 10 Student Service Centres

tick Relocated student advisors for easier access, and introduced online student feedback and complaint form connecting students with student advisors

You are most satisfied with Trips, Student Diary, Sport Facilities, Sports Programs and Sunbury Hall.

note You are least satisfied with Seed Magazine, Student Village, Enrolment, Graduation, VUSA and Clubs and Societies.

tick Undertaken a comprehensive review of Student Administration resulting in the creation of the Student Connection Department.

tick Initiated the development of a new Student Management System.

note You prefer to access VU information online - via email, VU website, Student Diary and Online Student Noticeboard

You prefer not to access VU information via Campus TVs, Booklets, Newsletters

tick Introduced a student blog

tick Increased the use of student email lists, allowing for targeted emails to students

tick Increased the use of student noticeboard

tick Introduced SMS

tick Reduced print material

There are a number of other improvements we need to make at VU

Passed on these suggestions to the relevant areas for attention.

Past Survey Results

A report of survey findings from 2005 and 2006 Triple S Survey is available for download.

SSS Statistical Data Report 2005 (PDF)

PDF 2006 Triple S Survey Report (267KB)